Terms & conditions

Please read before placing your order. If you have any questions relating to these terms and conditions please contact us on 01225 851577 or email us at info@garden-requisites.co.uk

 

Products

  • Product dimensions and finishes may vary from the details shown on our website or in our brochure as everything is handmade by us.
  • We reserve the right to modify the designs or prices or our products without notice as our designs and processes are constantly improving.

How to order

  • Please place your order by calling us on 01225 851577 or emailing us at info@garden-requisites.co.uk
  • We will always confirm your order in writing by post. Please check that all the details are correct to ensure that the specification matches your requirements.
  • Any discrepancies must be notified within 24 hours of receipt of confirmation, as we make everything to order specially for you and will begin the production process once your order is confirmed.
  • Most orders for standard sized products will be ready in 4-6 weeks.

Payment

  • We require 50% deposit with order, balance payable when ready. We accept debit cards, credit cards (1% transaction fee), bank transfer or cheques made payable to Garden Requisites Limited.
  • Goods remain the property of Garden Requisites until paid for in full.

UK Delivery

  • Postage and packaging prices start at £29.50 for a small, single package to mainland UK. We will confirm the cost of delivery when you place your order as this will vary with size, number and destination of goods.
  • We will contact you to arrange a convenient date for delivery or collection.
  • We use a national carrier and they require a signature to prove that the package/s has been received in good condition – they will not leave the goods unattended.
  • It is your responsibility to check the condition of the outer packaging before signing for the goods.
    Once received, do not leave the products unwrapped and unchecked as it is your responsibility to report any product damage within 24 hours of receipt.
  • If you do see any damage, you must write ‘damaged’ under your signature and call us immediately. Failure to do so will invalidate any claim. A photograph of the damage will help the claims process.

International Delivery

  • Postage and packaging prices will vary depending on the destination. We will provide a written quotation prior to placing your order.
  • We will confirm the cost of delivery when you place your order as this will vary with size, number and destination of goods.
  • We will contact you to arrange a convenient date for delivery, pending customs.
  • We use an international carrier and they will require a signature to prove that the package/s has been received in good condition – they will not leave the goods unattended.
  • It is your responsibility to check the condition of the outer packaging before signing for the goods.
  • If you do see any damage, you must write ‘damaged’ under your signature and call us immediately. Failure to do so will invalidate any claim. A photograph of the damage will help the claims process.
  • Once received, do not leave the products unwrapped and unchecked as it is your responsibility to report any product damage within 24 hours of receipt.

Cancellation policy

  • If you’ve placed an order for an item that is actually in stock, you may cancel your order within 14 days as laid out under the Consumer Contracts Regulations 2014.
  • However, Garden Requisites are a manufacturer, not a retailer. We show many different designs in many different finishes and make almost every product especially for each customer; this manufacturing process will typically take 4-6 weeks.
  • If you’ve placed an order but wish to cancel, call us immediately. If we haven’t started production, we’ll be very happy to offer a full refund of monies paid. As most products are made to order -regardless of standard size or finish – if production is already underway, we will have incurred labour and materials costs and you may lose any monies paid if you chose to cancel your order.

Returns policy

  • Unless your product was in stock when placing your order, we’re unable to offer any refunds unless a product is received faulty or damaged.
  • If the product is faulty or damaged, please contact us within 24 hours. We’ll organise a replacement or a refund once you’ve returned the product to us in its original packaging.
  • We’ll refund any delivery charge you’ve paid when a product is damaged or faulty but not otherwise.
  • In the unlikely event that you receive an incorrect product, please inform us within 14 days to receive a replacement.  Do not use the product and keep the original packaging for us to arrange collection.  If the product has been used in any way, we reserve the right to refuse the offer of a replacement.

Website

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Garden Requisites’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms Garden Requisites or ‘us’ or ‘we’ refers to the owner of this website whose registered office is 286 High Street, Batheaston, BATH, BA1 7RA. Our company registration number is 4651455. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • The website contains material which is owned by or licensed to us. The material includes, but is not limited to, the design, layout and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude any liability for any such inaccuracies or errors to the fullest extent permitted by English law.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website includes links to other websites and are provided for your convenience. They do not signify that we endorse the websites. We are not responsible for the content of the linked websites and we will not be liable for any loss or corruption of data that you may suffer as a consequence of visiting these websites.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Wales, Northern Ireland and Scotland.
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