Privacy Policy

This Privacy Policy explains how Garden Requisites collects, uses, and protects any personal information you provide when using this website or placing an order over the telephone.

We are committed to ensuring that your privacy is protected and that your personal data is handled securely, fairly, and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Garden Requisites is the data controller responsible for your personal information.

Business Address: Unit LD1, Fiveways Trading Estate, Westwells Road, Hawthorn, Corsham, SN13 9RG, United Kingdom

Email: info@garden-requisites.co.uk

Telephone: 01225 851577

2. Information We Collect

We may collect and process the following information when you interact with us via our website, telephone, or post:

  • Contact Information: Name, billing address, delivery address, email address, and telephone number.
  • Order & Transaction Details: Records of products purchased, delivery instructions, and communication history regarding your enquiries or orders. (Note: Payment card details provided over the phone are processed securely via PCI-DSS compliant providers and are never stored on our servers).
  • Technical & Usage Data: IP addresses, browser types, device information, and website usage data collected through cookies.

3. How We Use Your Data & Our Legal Grounds

We only process your personal information when we have a valid legal basis to do so:

Purpose / Activity Type of Data Legal Basis for Processing
Fulfilling Orders & Enquiries: Processing sales, delivering goods, sending brochures, and issuing order updates. Contact, Delivery & Transaction Data Performance of a Contract
Customer Support: Communicating with you regarding questions, quotes, or bespoke measurements. Contact & Communication Data Legitimate Interests (to provide customer service and fulfill business requests)
Direct Marketing: Sending news, product releases, or promotional offers via email. Contact Data Consent (where requested) or Legitimate Interests (for existing customers under soft opt-in rules)
Internal Record Keeping & Legal Compliance: Managing accounting records, tax obligations, and fraud prevention. Contact & Transaction Data Legal Obligation / Legitimate Interests

4. Data Sharing & Third Parties

We do not sell, rent, or distribute your personal information to third parties for marketing purposes.

To deliver our products and maintain our website, we share necessary data with trusted third-party service providers acting as data processors under strict contractual obligations:

  • Logistics & Delivery Partners: Courier and freight companies (to deliver your orders).
  • Payment Gateways: Secure payment processors handling transaction settlement.
  • IT & Web Hosting Providers: Platform managers, hosting services, and technical support.

We may also disclose your information if required to do so by law or by a regulatory authority.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or statutory reporting requirements (such as retaining sales invoicing for tax compliance, typically up to 6 years plus the current financial year).

6. Your Data Protection Rights

Under UK Data Protection legislation, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal data where there is no legal requirement for us to continue processing it.
  • Right to Restrict Processing: Request temporary suspension of processing.
  • Right to Data Portability: Request the transfer of your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw marketing consent at any time.

To exercise any of these rights, please contact us at info@garden-requisites.co.uk. We will respond within one calendar month.

7. Managing Marketing Preferences

You can stop receiving marketing communications from us at any time:

  • Click the ‘Unsubscribe’ link at the bottom of any marketing email.
  • Email us at info@garden-requisites.co.uk with “Unsubscribe” in the subject line.
  • Write to us at our Hawthorn postal address listed above.

8. Cookies & Tracking Technologies

Our website uses cookies to distinguish you from other users, analyse site traffic, improve page performance, and ensure a smooth shopping experience. Cookies do not store confidential personal information.

Managing Your Cookie Preferences via Avada

We use an interactive cookie banner to give you full transparent control over your tracking preferences.
Upon your first visit to our site, you will be presented with our Privacy Control Banner:

  • Analytics & Performance Cookies: Help us understand how visitors interact with our pages (e.g. pages visited, bounce rates) so we can improve site layout and user experience.
  • Functional & Preference Cookies: Enable enhanced functionality, such as remembering language settings or form values.

9. Managing Your Consent

In line with our commitment to transparency, we provide you with total control over non-essential tracking. You can modify your preferences at any time below. By enabling, you allow us to receive anonymised data about your visit.

10. How to Complain

If you have any concerns about how we use your personal data, please contact us first so we can resolve the issue. If you remain unsatisfied, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

This policy was last updated in September 2026.